We offer next-day delivery for all orders placed before 3 PM. Orders placed after 3 PM or on weekends will be delivered the following business day.

Yes! We offer free shipping for all orders within Singapore, regardless of order value.

We deliver to all addresses in Singapore through our partner J&T Express.

Once your order is shipped, you'll receive an SMS with a tracking number. You can use this number on the J&T Express website to track your package.

The delivery agent will attempt to contact you. If unsuccessful, your package will be held at the nearest J&T Express collection point for 3 days. You'll receive an SMS with collection details.

For optimal freshness, store coffee beans in an airtight container in a cool, dark place. Avoid refrigeration as moisture can affect flavor.

We offer various blends with different roast profiles and flavor notes:

• Light Roast: Bright, acidic, with fruity notes
• Medium Roast: Balanced flavor with caramel notes
• Dark Roast: Bold, rich, with chocolatey notes

It depends on the tea variety. Black and green teas contain caffeine, while herbal teas like chamomile and peppermint are naturally caffeine-free. Check individual product descriptions for specific information.

Yes, we offer several decaffeinated coffee options using the Swiss Water Process, which removes caffeine without chemicals while preserving flavor.

We offer both conventional and certified organic options. Look for the organic certification logo on product pages for verified organic products.

We accept returns within 14 days of delivery for unopened products in original packaging. Due to hygiene reasons, we cannot accept returns on opened coffee or tea products.

Refunds are processed within 5-7 business days after we receive and inspect the returned items. The refund will be issued to your original payment method.

Contact us within 48 hours of delivery with photos of the damaged product. We'll arrange for a replacement or refund and cover any return shipping costs.

Sale items are considered final purchase and cannot be returned unless they are damaged or incorrect.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for Singapore orders.

Yes, we use industry-standard SSL encryption to protect your payment information. We do not store your complete credit card details on our servers.

Yes, creating an account allows you to track order history, save favorite products, and faster checkout. However, you can also check out as a guest.

Click on "Forgot Password" on the login page and enter your email address. We'll send you a link to reset your password.

Yes, we offer custom corporate gifting solutions with branded packaging. Contact our corporate sales team for personalized service.

We offer wholesale pricing for restaurants, cafes, and offices. Please contact our wholesale department for pricing and minimum order requirements.

Yes, we offer coffee machine rental and purchase options for offices, along with regular coffee supply services.